Contact

What to Include

Help us help you faster.

When you email us, include:

• The email address you used to order (if you have an order)
• Your order date (if you have an order)
• A clear description of your question or issue

For specific requests, use the subject lines below so we route your message correctly:

• Refund request — subject: "Refund Request"
• Delivery question — subject: "Order Delivery"
• Privacy request — subject: "Privacy Request"
• Privacy appeal — subject: "Privacy Appeal"
• Accessibility issue — subject: "Accessibility"
• Legal notice — subject: "Legal Notice"

What We Can Help With

We are glad to hear from you about:

• Questions about your order status or delivery
• Missing or incomplete deliverables
• Refund requests (within the terms of our refund policy)
• Privacy rights requests
• Accessibility issues with our pages or your delivered files
• General questions about what Texas Footprint includes
• Suggestions for new professions or trades to add

What We Cannot Help With

Some things are outside our scope.

• Legal advice. We are not attorneys. We cannot advise you on name clearance, trademark registration, licensing compliance, or any other legal matter. See our Disclaimer page.
• Design help after delivery. Post-delivery design changes, redesigns, or customizations are not included in the standard package. If you need ongoing design support, we can refer you to a local designer — just ask.
• Hosting support. We deliver files. We do not manage hosting services. If you need help setting up hosting, your hosting provider's support team is the right place to start.
• Name registration help. We provide ideas. We do not register names. Your state's secretary of state, the USPTO, and your preferred name registrar are the right contacts for registration questions.
• Urgent or same-day response. We are a small family team operating in the Central Time zone. We do not offer emergency support or guaranteed same-day replies.

Response Expectations

We typically respond within 1–3 business days, Monday through Friday, Central Time. We do not check email on weekends or major U.S. federal holidays.

If you do not hear back within 3 business days, check your spam folder before re-sending. Our reply comes from admin@texasfootprint.com. Some email filters flag new addresses — add admin@texasfootprint.com to your contacts if you are expecting a reply.