Refund Policy
Texas Footprint · Operated by Makingmoreland LLC, Central Texas
Last Updated: 2026-06-13 · Version: v2026-07-01.1
The Short Version
Before your page is live: If you change your mind within 7 days of ordering and we have not yet delivered anything, contact us and we will issue a full refund, no questions asked.
After your page is live: All sales are final. Once your page is live and your .com is registered, no refund is issued — the work and the registrar fee are already spent.
If we fail to deliver: If your page is not live within 30 days and the delay is our fault, you get a full refund automatically.
When You Get a Full Refund
Situation 1 — You cancel within 7 days, before delivery. Contact us within 7 days of your order date. If we have not yet sent you any deliverable, we will refund the $44 you paid and cancel your account so no future monthly charge is billed. No reason required.
Situation 2 — We fail to deliver within 30 days. If your page is not live within 30 calendar days after you paid and submitted your business details, and the delay is our fault (not yours), we will issue a full refund. You do not need to ask — we track this.
Refunds are returned to the original payment method via Stripe. Processing time is typically 5–10 business days depending on your bank, after we initiate the refund.
When You Do Not Get a Refund
After your page is live. Once your page is live and your .com is registered in your name, the transaction is complete. No refund is available for work already delivered. You can still stop the monthly charge at any time.
Partial use or dissatisfaction with creative output. Creative work is subjective. We stand behind the quality of what we deliver. If you believe there is a specific error or missing item, contact us and we will make it right. Unhappiness with the style or direction of the creative is not grounds for a refund once the package is delivered.
Delays caused by you. If delivery is delayed because you did not respond to our questions, did not submit your business details, or did not complete a required step, the 30-day delivery clock is paused until we receive what we need. The delay caused by your inaction does not entitle you to a refund.
You cancel after 7 days but before delivery. After the 7-day window, work has begun. A refund is not issued if you cancel outside the 7-day window unless we have also missed the 30-day delivery window.
How to Request a Refund
Email us at admin@texasfootprint.com with the subject line "Refund Request" and include your order email address and order date.
We will confirm receipt within 1 business day and process eligible refunds within 3 business days of confirmation.
Please contact us before filing a dispute or chargeback with your card issuer. We want to resolve problems directly. A chargeback filed without first contacting us may be treated as a breach of our Terms of Service, and we reserve the right to submit documentation to the payment processor.
Texas DTPA Notice
Texas customers have rights under the Texas Deceptive Trade Practices Act (DTPA). Nothing in this policy is intended to limit any right you have under applicable Texas law. If you believe a representation we made was false or misleading, contact us first. We will work to fix it.
Questions
If your situation is not covered above, email us. We will tell you clearly and quickly whether a refund applies.
Makingmoreland LLC d/b/a Texas Footprint
admin@texasfootprint.com
Central Texas, USA